1
The rental period is calculated based on a 24-hour cycle, starting from 09:00 AM to 09:00 AM the following day. Any rental extension beyond 09:30 AM will incur an additional full-day charge.
2
Pickup or drop-off between 11:00 PM and 7:00 AM will incur an additional charge of Rs. 300, to be borne by the hirer.
3
A minimum hire period of three (3) days is required for all bookings.
4
Driver fees for delivery and pickup are determined based on the location of service.
5
Any parking or toll charges at the airport (if applicable) must be borne by the hirer.
6
The hirer must possess a valid Indian Driving License with a minimum of two years of driving experience. For International Driving Licenses, a valid Driving Permit is required.
7
Advance payment is required to secure the booking, and the remaining balance must be paid at the time of vehicle delivery. Vehicle keys will not be handed over unless full payment is made upfront.
8
An original photo ID (Aadhaar, EPIC, or Driving License) must be submitted for security purposes. It will be returned upon the vehicle's safe return.
9
The vehicle must be returned with the same fuel level as at the time of delivery. Refueling costs for shortages will be deducted from the security deposit. No refunds will be initiated in case of excess fuel returned.
10
Vehicles are to be used exclusively within the state of Goa. Outstation use requires prior permission. Crossing borders without approval results in full security deposit deduction.
11
Vehicles are for on-road use only and must not be driven off-road. Vehicles equipped with 4X4 will be locked from the factory/vendor. Hirers are not allowed to use 4X4 during the trip.
12
Before the commencement of the rental period, the hirer must thoroughly inspect the vehicle to ensure there is no pre-existing damage. The booking person will be held fully responsible for any new damages, scratches, or mechanical issues found upon return. The vehicle's condition at the time of return will be strictly cross-verified against the delivery walkaround video recorded at the start of the booking.
13
Seat belts must be worn at all times. Alcohol consumption, smoking, or engaging in illegal activities in the rental vehicle is strictly prohibited. Abusive behavior will result in immediate termination of ride.
14
Vehicles must only be parked in designated areas. Fines or penalties for improper parking will be the responsibility of the hirer.
15
A refundable security deposit, depending on the vehicle, will be refunded upon the vehicle's safe return.
16
Fines, challans, or penalties during the rental period are the hirer's responsibility.
17
Customers are encouraged to capture a video of the vehicle's condition during delivery and return for transparency.
18
Booking changes or extensions must be communicated to our support helpline. If not done, due charges will apply.
19
Photos of vehicles are for reference only, and specific features may vary based on availability.
20
A replacement vehicle will only be provided if the original vehicle is deemed non-drivable.
21
NexoCabs operates as a car rental marketplace. Disputes between the hirer and vendor must be resolved directly; NexoCabs is not responsible.
22
Bookings are confirmed once the customer receives confirmation. Cancellation fees apply, amounting to 100% of the advance. Customer can cancel to initiate full refund of the advance payment only 72 hours prior to customer’s booking pick-up time in form of Nexocoins in your Nexocabs wallet.
23
Customers must provide accurate booking information. We are not responsible for lost belongings or delays.
24
Disclaimer: NexoCabs is not liable for indirect or incidental damages resulting from service usage.
25
Taxation: All prices mentioned are exclusive of Goods and Services Tax (GST). A GST of 5% shall be levied on the total value of goods and/or services at checkout.
26
Terms & Conditions may be updated. Continued service use constitutes acceptance of updated terms.
27
In the event that a customer opts to make a payment via credit card, debit card, net banking, or online gateway (excluding UPI bank transfer), a surcharge of 3% of the total amount shall be levied as bank processing fees.
1
In the event of any disagreement, complaint, or miscommunication between the Hirer and the Driver regarding the ride (fare, behaviour, quality), both parties are encouraged to resolve the issue directly. NexoCabs will not intervene.
2
Fuel is not included in the driver charges.
3
If food is not provided to the driver by the hirer, it is strongly advised that the hirer bear the cost of the food charges as part of the agreed package.
4
A booking is considered confirmed once the Customer receives a booking confirmation from our system or a customer service representative.
5
Customers may cancel booking via the app, website, or calling support. Cancellation fee is 100% of the advance payment.
6
Balance payment must be made prior to the service; only then will the driver start the vehicle.
7
Customers must provide accurate information for booking, including pick-up location, drop-off location, and any special requirements.
8
Seat belts must be worn at all times. Alcohol consumption, smoking, or engaging in illegal activities in the taxi is prohibited. Abusive behavior will result in immediate termination.
9
Customers are responsible for their personal belongings during the ride. We are not responsible for lost or forgotten items left in the vehicle.
10
Drivers have the right to refuse service if the customer is intoxicated, disorderly, presents a safety risk, refuses safety rules, makes illegal requests, or fails to pay balance before the trip.
11
Our drivers will choose the most efficient route to the requested destination, unless the customer requests a specific route prior to the booking.
12
No-show or failure to cancel prior to the ride may result in a charge equivalent to the full fare.
13
We will not be held liable for any indirect, consequential, or incidental damages arising from service usage, including delays or inconveniences from unforeseen events.
14
We reserve the right to modify these Terms and Conditions at any time. Continued use of service after changes constitute acceptance.
15
By using our Driver services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.